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VA Connecticut Healthcare System

 

Appointments

Local Patient Access Data

Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.

At VA Connecticut Healthcare System, we have established a number of procedures to assist you in getting an appointment without a long delay. Our goals are simple —

  • you should be able to see your primary care provider within one to two business days
  • you should have faster access to speciality care

If you have received a postcard stating that you need to make an appointment, please call the Medical Center at 866-808-7921.

Changing Your Appointment

For a listing of your current appointments, please call the Medical Center at 866-808-7921.

If you cannot keep an existing appointment, please contact us as soon as you are aware you cannot make your appointment. This will allow us to reschedule you sooner as well as schedule one of your fellow veterans for the original appointment date and time. Call 866-808-7921 to reschedule.

Who to Call

To make an appointment with a particular clinic or service, call the listed phone number provided below —

West Haven Campus:

Appointment Scheduling or Primary Care Direct dial numbers  866-808-7921.

Mental Health Service:  203-932-5711 x2569, x2570, x2571, or x2571
Substance Abuse:  203-932-5711 x3887 or x4022

Newington Campus:

Primary Care Telephone Assistance Program:  860-667-6838
Mental Health:  860-667-6763
Substance Abuse:  860-667-6747

Self-Schedule Appointments

VA's Veteran Appointment Request app is available at select locations. The app makes it possible for Veterans to self-schedule primary care appointments and request assistance in booking both primary care and mental health appointments at the VA facilities where they receive care. In addition to scheduling appointments, Veterans can use the Veteran Appointment Request app to track appointment details and the status of requests, send messages about requested appointments, receive notifications and cancel appointments. Read more about the Veteran Appointment Request app.

Contact

Appointment Scheduling
866-808-7921