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VA Connecticut Healthcare System

 

Lesbian, Gay, Bisexual and Transgender Veterans

Photo of rainbow colored dog tags against an American flagVA Connecticut Healthcare System is committed to providing top quality care to all Veterans including lesbian, gay, bisexual, and transgender (LGBT) Veterans.

We recognize that diverse populations have distinctive needs, and we train our staff in culturally and clinically-competent care for LGBT Veterans. VA Connecticut Healthcare System is focused on providing the most respectful health care environment possible.

VA Connecticut has a number of policies to ensure competent care for LGBT Veterans. These include both national and local policies that guarantee access for LGBT Veterans in the Connecticut area. These policies (and more) are available to download from this website. We encourage LGBT Veterans and families to be aware of these rights as you seek care in the VA Connecticut Healthcare System.

Affirmative Psychotherapy Services:

VA Connecticut is committed to providing individual therapy specializing in Lesbian, Gay, Bisexual, and Transgender (LGBT) Health Care! Our fellow is located on our West Haven campus and is committed to providing individual therapy for Veterans identifying as lesbian, gay, bisexual, transgender, and/or questioning. Therapy might be good for Veterans who not sure about his/her sexual orientation and/or gender identity. Therapy might also be helpful if you are upset about being treated badly because of your sexual orientation or gender identity. Some Veterans just want to learn more about what gender transition services and supports are available.

You have the right NOT to be “outed” as LGBTQ in your medical record by any provider. We know that gender expression, identity, and sexuality can be personal issues, especially for our Veterans. Each Veteran has the right to decide what works best.

Support Group:

The LGBT Veterans Group is a mental health support group for LGBT identified Veterans. It is a safe place to discuss personal issues. You do not need a referral from VA staff to come to the group. For more information about the group, please contact Dr. Lynette Adams, Chairperson of the VA Connecticut LGBT Committee, at (203) 932-5711 x5402.

HRC Equality Index Logo

Leaders in LGBT Healthcare Equality

The Human Rights Campaign Foundation awarded the staff of VA Connecticut, the Healthcare Equality Index (HEI) Equality Leader Status since 2013.

Relevant policies and services

Non-discrimination: Our non-discrimination policy has specific language that prohibits discrimination based on sexual orientation or gender identity (actual and perceived). To request VA Connecticut's Nondiscrimination Policies, please let your health care provider know so they can obtain a copy for you.

Visitation: VA Connecticut allows for a same-sex partner, family member, friend, or other individual to be present with the patient for emotional support during the course of their stay. Same-sex partners are recognized as the patient’s family, even if the partners are not legally married.

Advanced Directives: Patients may designate any person as a decision-maker for care should you become unable to make these decisions yourself. This includes designating a same-sex partner as a surrogate decision maker. Advanced Directive agents are chosen by the Veteran and do not need to be biologically related.

Documentation in Medical Records: VA Connecticut maintains the confidentiality of information about sexual orientation and sexual behavior, as it does with all other private health information.

Changing Your Name and/or Sex in Your Medical Record: Your name in the medical record will reflect your legal name. The sex in your medical record should reflect your self-identified gender. You have the right to request that name and sex are updated as appropriate. There are established procedures for changing your name and sex with the VA Privacy Officer. If you would like a copy of the fact sheet on how to change your name and/or sex in CPRS, please let your health care provider know so they can obtain a copy for you.

Concerns and/or Complaints

If you feel you are not being provided with compassionate care at VA Connecticut, we encourage you to make your concerns known. Concerns regarding a specific service (e.g., Mental Health, Primary Care) should be directed to the corresponding contact person for that service. This information can be easily found on this website through the Services page. In addition, you are encouraged to discuss your concerns with the Patient Advocate. If you would like a copy of the Memo on processing EEO complaints based on Sexual Orientation, please let your health care provider know so they can obtain a copy for you.

If you have any questions or concerns that are not about a specific Service Line, please contact Dr. Lynette Adams, Chairperson of the VA Connecticut LGBT Committee, at (203) 932-5711 x5402.

Helpful Links

Download our LGBT brochure
National LGBT Patient Care Services

Contact Info

Location

  • West Haven Campus
    950 Campbell Avenue
    West Haven, CT 06516

Contact Number(s)

  • 203-932-5711 Ext. 5402

Hours of Operation

  • 8am - 4:30pm