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VA Connecticut Healthcare System

 

Customer Service

Patient Representatives

VA Connecticut Healthcare System has on staff highly-skilled patient representatives who are eager to help you with your concern in a timely manner. The Patient Representatives serve as liaisons between patients and the medical center, act on the patient's behalf, help patients understand their rights and responsibilities. Our Patient Representatives are located on the 1st floor of Building 2 at the West Haven Campus and Building 2C at the Newington Campus.

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Joanne Perez

Patient Advocate - Newington Campus
860-667-6744

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

For a listing of additional contacts, please visit our phone directory.

Service Partners

No matter which service you visit when you come to VA Connecticut Healthcare System, you will always be able to find one of our many service partners. The service partner can address and resolve your concern at the point of contact.

Patient Feedback Tools

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.